Refund and Returns Policy
We strive to ensure your complete satisfaction with all purchases made on our website. If you are unsatisfied for any reason, we offer refunds and returns as outlined below.
Digital Products and Services As our digital products are intangible goods that are delivered electronically, we do not issue refunds once purchase is complete and product access or download link has been delivered. However, if there is a confirmed issue with corruption, functionality, etc we will remedy the problem or provide refund at our discretion.
Physical Products If you need to return a physical product purchased on our website, please email us at [email protected] within 30 days of receipt. The product must be in original packaging and in sellable condition. You will be responsible for return shipping costs.
Once received and inspected, we will issue a full refund to your original payment method. Please allow 1-2 billing cycles for the refund to display on your statements.
Sale Items Discounted or sale items are non-refundable unless defective. We make occasional exceptions on a case-by-case basis.
Custom and Personalized Orders
As many orders are customized or made-to-order, we do not accept returns or offer refunds on personalized products.
Damaged or Defective Items If an item arrives damaged or with defects, please send us photos within 48 hours for assistance. We will replace damaged products free of charge.
Contact Our Customer Service If you have any issues whatsoever regarding a return or refund, please email [email protected]. We promise to work toward an amicable resolution.
Changes to Policy We reserve the right to change this refund policy at any time. All changes will take immediate effect once updated on our website.